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MOON / Hospitality

Protea Ridge

Business turnaround, marketing leadership and end-to-end lodge operations.

I took over a defunct lodge and rebuilt it into a profitable business. I lead its marketing, customer acquisition and daily operations, with responsibility for guest satisfaction, loyalty and cost-effective acquisition.

I built and maintain the systems supporting enquiries, bookings, staff coordination and retention, while managing the lodge and delivering the guest experience myself.

CONNECTED DESTINATIONS

Protea Ridge Staff Workspace Customer experience Commercial operations
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MOON / PROTEA RIDGE
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